Question 1

Are stocktank pools suitable for home gardens or patios?

Accepted Answer

Yes, stocktank pools are perfect for gardens, patios, terraces, or any outdoor space. They’re compact, durable, and easy to set up.

Question 2

Which Chillzz stock tank size should I choose?

Accepted Answer

The best size depends on your available space and how you want to use the tank. Our oval 120 cm, 150 cm and 180 cm tanks are ideal for ice baths, compact hot tubs and smaller gardens. Our round 180 cm and 240 cm pools provide more room for relaxing, cooling down and enjoying the water with family or friends. Always check the exact product dimensions and access route before ordering.

Question 3

Are stocktank pools safe for children?

Accepted Answer

Yes, when used under adult supervision. Always ensure proper safety measures are in place, especially with small children.

Question 4

Do Chillzz stock tank pools include a filter pump?

Accepted Answer

It depends on the product or package you select. Our Family Packs include a filter pump, pre-drilled connections and a textile cover. For individual tanks, a filter pump and other accessories can usually be added separately. Please check the Included section on the relevant product page before ordering.

Question 5

Will my stock tank pool rust?

Accepted Answer

Stock tank pools are made from galvanized steel, which is coated with zinc to protect against rust. Small scratches, scuffs, and cosmetic marks are normal and usually do not affect the lifespan of the pool.

To minimize rust:
Keep water chemistry balanced.
Avoid prolonged exposure to highly acidic water (low pH).
Do not leave wet leaves or organic debris sitting against the steel.
Rinse off salt or chemical spills on the exterior.
Touch up deep scratches if bare steel becomes visible.
The use of chlorine may accelerate rust formation on galvanized steel if water chemistry is not properly maintained. We support the use of ozone.

Important: Surface rust is usually cosmetic and does not affect the structural integrity of the pool.

Question 6

What is a stock tank pool?

Accepted Answer

A stock tank pool is a durable galvanized-steel tank originally designed for agricultural use and transformed into a stylish outdoor pool. Chillzz imports authentic American stock tanks and offers them as swimming pools, hot tubs and ice baths for gardens, terraces and wellness spaces across Europe.

Question 7

Why should I choose a Chillzz stock tank pool?

Accepted Answer

Chillzz combines authentic American galvanized-steel stock tanks with modern equipment for swimming, heating and cooling. Our tanks are durable, easy to maintain and suitable for year-round use. Depending on the setup, one tank can be enjoyed as a summer pool, a heated hot tub or a cold-plunge ice bath.

Question 8

Can the same stock tank be used as a pool, hot tub and ice bath?

Accepted Answer

Yes. Many Chillzz tanks can be converted into three different experiences. Use the tank as a pool during summer, connect a compatible heater for warm-water relaxation, or add a chiller for cold-water immersion. Compatible equipment depends on the tank’s size and water capacity.

Question 9

Can a Chillzz ice bath stay cold without using ice?

Accepted Answer

Yes. A compatible water chiller can maintain cold water without continually buying and adding bags of ice. Selected Chillzz chiller systems can cool the water down to approximately 3°C. The time required depends on the water volume, starting temperature, ambient temperature and weather conditions.

Question 10

How can I heat a Chillzz stock tank?

Accepted Answer

Depending on the model, the water can be heated with an electric heat pump or a wood-fired heater. Selected electric systems can heat the water to approximately 39°C. Wood-fired heaters offer a powerful, traditional outdoor heating experience. Always choose equipment that is compatible with the tank’s size and water capacity.

Question 11

How long does it take to heat or cool a stock tank?

Accepted Answer

Heating and cooling times vary according to the water volume, starting temperature, outdoor temperature, insulation and power of the heater or chiller. Larger tanks normally take longer. Using a suitable insulated cover helps reduce heat or cold loss.

Question 12

Where should I install my stock tank pool?

Accepted Answer

Install the tank on a completely level, firm and stable surface capable of supporting its full weight when filled. Suitable foundations may include compacted gravel dust, a properly prepared sand base, paving or concrete. The entire bottom must be evenly supported. Never place the tank on an uneven, soft or sloping surface.

Question 13

Are scratches, dents or small imperfections normal?

Accepted Answer

Yes. Chillzz pools are authentic galvanized-steel tanks manufactured in the USA for agricultural and industrial use. Minor scratches, small dents, coating variations and slight dimensional differences can occur during production and international transport. These characteristics are part of the authentic industrial appearance and do not normally affect durability or use. If minor seepage occurs around a seam or fitting, Chillzz will provide suitable sealing material and instructions.

Question 14

How do I install a Chillzz stock tank pool?

Accepted Answer

Many customers install their Chillzz tank themselves by following our instructions. Start by preparing a completely level and stable base, position the tank carefully, and connect the selected filtration, heating or cooling equipment. Always confirm that the electrical supply and equipment are suitable for outdoor use. If you are unsure about the foundation, electrical supply or connections, use a qualified local professional.

Question 15

Does Chillzz provide installation?

Accepted Answer

Chillzz does not offer standard installation with every online order. In selected regions, home delivery and installation may be available depending on the location, accessibility and chosen product. Contact us before ordering if you would like to know whether this service is available in your area.

Question 16

Can I use a stocktank pool without electricity?

Accepted Answer

Yes, but without electricity, you won’t be able to run a pump or filter. You’ll need to clean the water manually more often.

Second option is using solar panels for the filterpump.

Question 17

How do I keep my stock tank pool water clean?

Accepted Answer

Use a correctly sized filter pump to circulate and filter the water, remove leaves and debris regularly, and clean or backwash the filter as instructed. Check the water condition frequently and use suitable water-treatment products when required. A fitted cover helps keep dirt and debris out when the pool is not in use.

Question 18

Are stocktank pools easy to maintain?

Accepted Answer

Yes, they require low maintenance compared to traditional pools. Regular cleaning and water treatment will keep them in great condition.

Question 19

Which European countries does Chillzz deliver to?

Accepted Answer

Chillzz serves customers across Europe, with headquarters in Portugal and a European distribution warehouse in Belgium. We provide fast distribution to Belgium, France, the Netherlands, Germany and other European destinations. Product availability, delivery time and shipping conditions depend on the selected item and delivery address.

Question 20

How much does stock tank pool delivery cost?

Accepted Answer

For many products, delivery costs are calculated automatically at checkout after you enter your address. Large pools, particularly the 240 cm round model, may require a personalised transport quotation because of their dimensions and access requirements. In that case, email your complete delivery address to contact@chillzz.eu before ordering.

Question 21

Can you deliver stocktank pools to islands in Europe?

Accepted Answer

Yes, we do deliver to islands. However, shipping prices for islands are provided on demand — please contact us for a custom quote.

Question 22

What information is needed for a delivery quotation?

Accepted Answer

Send your complete delivery address, including the postcode and country, to contact@chillzz.eu. For large pools, also tell us about narrow streets, access restrictions or other delivery challenges. We will check availability and provide the applicable shipping information or quotation.

Question 23

Is international shipping available for stocktank pools?

Accepted Answer

At the moment, we focus on European deliveries. For inquiries outside of Europe, please contact us directly.

Question 24

Can I customize my stocktank pool?

Accepted Answer

Yes! We offer optional accessories and upgrades, including filters, ladders, and covers. Custom painting is also possible upon request.

Question 25

How long does delivery take after ordering?

Accepted Answer

Delivery times vary by location but generally take between 5–14 business days within Europe.

Question 26

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards and other secure online payment options supported by our checkout system.
Bank transfer is also possible without extra service cost.

Question 27

Can I return or exchange a stocktank pool?

Accepted Answer

Yes, returns are accepted within 14 days of delivery if the product is unused. Please read our return policy for full details.
Unless the product is defective or an error has been made by Chillzz, all return shipping costs are the responsibility of the customer.

Question 28

Do you offer discounts on bulk orders or bundles?

Accepted Answer

Yes, we offer special pricing for bulk orders. Contact us for a personalized quote.

Question 29

What is a galvanised stock tank pool?

Accepted Answer

A galvanised stock tank pool is a durable, rust-resistant steel container originally designed to hold water for livestock. Thanks to its solid structure and industrial style, it's become a popular, stylish alternative to traditional above-ground pools. These pools are ideal for small outdoor spaces and can be customized with pumps, filters, paint, liners and even seating.

Galvanised steel is steel that has been coated with a thin layer of zinc to protect it from rust and corrosion. The zinc acts as a barrier between the steel and the elements (like water and air), which helps extend the metal's lifespan—especially in outdoor or wet environments.

Key Benefits of Galvanised Steel:

✅ Rust-resistant – Ideal for outdoor use, including pools

✅ Durable – Strong and long-lasting, even with daily wear.

✅ Low-maintenance – Requires little upkeep compared to untreated steel.

✅ Eco-friendly

In the case of stock tank pools, galvanised steel ensures the pool can hold water for long periods without rusting quickly, making it a great material for a stylish, sturdy outdoor pool.

Question 30

How do I keep the water in my stock tank clean?

Accepted Answer

Keeping your stock tank pool, fire and ice tub clean is easy with the right setup. You have two great options, depending on your preferences:

Option 1: Chlorine or Bromine Tablets + Filter Pump (what we don't advise you to do)

This is the most common and low-maintenance solution.
Place chlorine or bromine tablets in a floating dispenser to keep the water sanitized.
Run a filter pump daily to circulate the water and remove debris.
Check the water's pH and chlorine/bromine levels weekly to keep it balanced.

Note: While chlorine and bromine are popular sanitizing options, they can actually cause a few problems in stock tank pools. Over time, these chemicals may lead to rust forming on metal surfaces and can also break down the silicone sealant used between the seams—both of which can cause leaks or damage. For a safer and more material-friendly solution, we recommend using our portable ozone cleaner. It’s effective, chemical-free, and much gentler on your pool.

🧼 Best for: Regular pool use, low-hassle maintenance, and longer-term water freshness.

Option 2: Portable Ozone Cleaner + Filter Pump

This is a chemical-free option for those who prefer a more natural solution.
Use a portable ozone water cleaner to disinfect the water using ozone technology.
Pair it with a filter pump to circulate and clean the water.

🌿 Best for: Cold plunges or tubs used frequently for wellness/recovery, and people sensitive to chlorine.

Question 31

Why using a filter pump?

Accepted Answer

A filter pump helps keep the water clean by circulating it and removing debris, algae, and bacteria. Without a pump, water becomes stagnant, cloudy, and unhygienic—especially during warmer months. Using a filter pump greatly reduces the need for frequent water changes and helps maintain consistent water quality.

Question 32

Does a filter pump kill bacteria?

Accepted Answer

A filter pump does not kill bacteria — it removes physical debris like dirt, leaves, and hair by circulating water through a filter, but it doesn't sanitize the water or eliminate microorganisms like bacteria, viruses, or algae.

To keep water hygienic, you need additional sanitation, such as:

Ozone or UV sanitizers (kill bacteria without chemicals)

Question 33

What’s the difference between a filter pump and a portable ozone cleaner?

Accepted Answer

Filter Pump: Physically removes debris and particles through a filtration system. It needs regular cleaning or filter replacement.

Portable Ozone Cleaner: Uses ozone gas to sanitize water by killing bacteria, viruses, and algae at a microscopic level. It doesn’t filter debris, but it’s a chemical-free way to purify water.

Best setup: 
Many users combine both—a filter pump for debris + ozone cleaner for sanitization.

Question 34

What maintenance is required for a swimming pool's sand filter pump?

Accepted Answer

Maintaining a sand filter pump for a swimming pool is essential to ensure water stays clean and the system runs efficiently. Here's a practical maintenance checklist:

🧰 Weekly Maintenance:

Check Pressure Gauge:

Normal range is usually 10–20 psi.

If pressure is 8–10 psi above the starting level, it's time to backwash.

Backwash the Filter:

Turn off the pump.
Set the multiport valve to "Backwash".
Turn the pump on and run for 1-2 minutes or until water runs clear.
Turn off the pump again, set to "Rinse", run for 30 seconds.
Return the valve to "Filter" before restarting the system.

Maintaining our filter pump:
Open the gasget from the pre-filter, take out the filter, rinse and clean. Put it back in the pre-filter and close the gasget. Very symple and takes around 2 minutes.

Question 35

Why is a balanced PH level the most important in a swimming pool?

Accepted Answer

The pH level is one of the most important factors in maintaining a healthy and safe swimming pool because it directly affects water balance, sanitizer effectiveness, and swimmer comfort.

Here’s why pH matters so much:

✅ 1. Controls Chlorine Effectiveness (we don't advise to use chlorine)

Ideal pH: 7.2–7.6
If pH is too high (alkaline), chlorine becomes less effective.
If pH is too low (acidic), chlorine works too aggressively, which can lead to:
Eye irritation
Skin dryness
Fast chlorine burn-off

Example: At pH 8.0, chlorine is only ~20% effective; at pH 7.4, it’s ~60–70% effective.

✅ 2. Protects Pool Equipment
Low pH = Corrosive water → damages metal parts, heaters, ladders, and even the pool surface.

High pH = Scale buildup → clogs pipes, filters, and can damage the pump.

✅ 3. Keeps Water Clear and Balanced
Unbalanced pH leads to cloudy water and algae growth.

Balanced pH helps all other chemicals work properly (like algaecide, stabilizers, etc.)

✅ 4. Improves Swimmer Comfort
Low or high pH causes:
Red eyes
Itchy skin
Dry hair
Balanced water feels smoother and is less irritating.

✅ 5. Saves You Money
Unbalanced water damages equipment and wastes chemicals.

Keeping pH stable reduces the need for constant adjustments and repairs.

Question 36

What can be used instead of chlorine?

Accepted Answer

If you prefer not to use chlorine, here are some alternatives:

Bromine – Gentler on skin and eyes.

Saltwater systems – Lower chlorine levels, produced naturally from salt. (only possible when adding a liner in the pool)

Ozone or UV systems – Chemical-free purification options.

Mineral sanitizers – Use silver or copper to control bacteria and algae.

Note: Always ensure proper water balance (pH, alkalinity) regardless of method.

Question 37

How long can I keep the water in the tank?

Accepted Answer

We recommend that you completely refresh your swimming pool 2/3 times a year. Chemical buildup, body oils and other phosphates can build up in your water and on your tank. Draining and refilling your pool a few times per year will extend the life of the galvanized metal.

Keep in mind that maintaining a metal pool is different from a traditional pool and you want to use the minimum amount of chemicals to balance the pool to prevent damage to the galvanization.
Don't forget to clean the bottom and side walls often with a magic sponge.

Question 38

How can I treat my pool after emptying the water and cleaning the pool?

Accepted Answer

If you want to protect the inside of the tank after draining it, consider:

-Food-grade mineral oil (used sparingly, only if storing dry)
-Silicone spray (non-toxic, water-repellent, and rust-resistant)
-Rust-inhibitor spray or metal sealant specifically designed for galvanised steel (especially if storing long-term)

Always make sure the product is non-toxic and pool-safe if you plan to refill with water later.

Question 39

During winter

Accepted Answer

IN CASE OF A LIGHT FREEZE FOR 1-2 DAYS:

Stagnant water means frozen water. Let the water flow until the temperature rises above freezing.

Let the water flow until the temperature rises above freezing. Cover your pump, filter and hoses with blankets or towels for extra insulation and protection from the elements. If you have one of our heating systems and as long as you run your filter pump (step 1), water will flow through and it is not yet necessary to follow the freeze protocol.

IN CASE OF EXTREME FREEZE FOR MORE THAN A FEW DAYS

Unplug your pool pump.
Close the inlet and outlet valves of the tank.
Unscrew the clear cover from your pump's pump basket basket. This will help prevent the water in your pump from expanding and causing the unit to burst. If your lid is frozen, pour a cup of warm water over it to loosen it.
Set your filter multiport valve to the WINTERIZE position. For bestway pumps, this is between Flush and Filter. If your valve is frozen, pour warm water over it to loosen it.

Place the pump in a dry, non-freezing place.

Empty the tank completely and cover it so that no rain/leaves can remain in the tank during the winter.

Question 40

Can the tank rust?

Accepted Answer

The answer is Yes , but with good maintenance you will have many years of pleasure.

The use of chlorine accelerates the rusting process. It is important that you use minimal chlorine and in a floater.

You can put protection coatings or an overlap liner to prevent pre-mature rust. For the outside you can use special paint for galvanised steel. For the inside we recomment an epoxy paint or 2 component paint with hardener.

In case of a rust spot: 
soft sand paper, clean with vinigar cleaner and dry the spot and spray with cold zink.

Question 41

What to do in case of rust spots?

Accepted Answer

While galvanised steel is rust-resistant, small rust spots can occasionally develop over time, especially around welds or scratches. Here’s what to do:

Gently sand the area with fine-grit sandpaper.
Clean thoroughly and dry.
Apply a rust-inhibiting primer, dry zink spray or sealant suitable for metal surfaces.
Optionally, use pool-safe paint to cover the area.

The pH level in your stock tank pool is crucial because it affects:

✅ Water Comfort
Ideal pH: Between 7.2 and 7.6

If the pH is too low (acidic): Water can irritate eyes, skin, and damage the metal tank.

If the pH is too high (alkaline): Water can feel slippery and reduce the effectiveness of sanitizers like chlorine.

🧪 Effectiveness of Sanitizers
Chlorine works best at the right pH.

If pH is too high, chlorine becomes weak and less effective at killing bacteria.

If too low, chlorine works faster—but water becomes corrosive.

⚙️ Protecting Your Equipment
Incorrect pH can cause:

Corrosion in the tank and metal fittings

Scale buildup in pumps and filters

Reduced lifespan of your system

In short:
Keeping the pH balanced ensures cleaner, safer water, more effective chemicals, and longer-lasting equipment.

🧪 Tip: Test your pool water once a week with test strips or a liquid test kit.

Question 42

Does a tank get hot in the sun?

Accepted Answer

Generally not really. The pool should not feel too hot in the sun, but we recommend that you keep the pool at least partially shaded. Put it under a tree or parasol for shade. You can use foam noodles that you can place over the edge.

Question 43

What to do if I don't use the tank?

Accepted Answer

Do not leave a tank empty and open outside. Acid rain, certain substances in the air, renovations in the area or living near the sea can accelerate the rusting process.

Cover the tank with a water-resistant tarp or wooden board. Or turn the tank over on a moisture-resistant surface. The best solution is to put it inside.

Question 44

What to do with damage or scratches?

Accepted Answer

This is easy to touch up with cold zinc spray, which automatically has the same color and is commercially available. The zinc spray forms a fast-drying, self-healing, flexible layer that helps prevent rust.

Question 45

Who is 'Chillzz.eu'?

Accepted Answer

Welcome to Chillzz.eu – the home of authentic American stock tanks in Europe, reimagined for wellness, relaxation, and recovery.

We import high-quality stock tanks from the USA and transform them into stock tank pools, wood-fired firetubs, and icetubs with powerful chillers. 
Whether you're looking to cool off, warm up, or enhance your wellness routine, our custom solutions bring spa-quality experiences to your backyard.

The name Chillzz is inspired by everything we stand for: chilling out, enjoying spa-like comfort, and embracing the revitalizing power of both heat and cold. From icy plunges to steaming hot soaks, our products offer proven health benefits – including better circulation, faster recovery, improved sleep, and reduced stress.

We're passionate about helping people discover the power of contrast therapy and outdoor wellness. Designed for durability, comfort, and style – Chillzz products let you bring the spa home.

Question 46

Which stock tank pool size should I choose for adults, children, or the whole family?

Accepted Answer

Adults (1–2 people)6 ft diameter is often enough if it’s mainly for lounging for an adult (or two). 
Adults (3–4 adults lounging/sitting)8 ft diameter is widely considered the “middle ground” and is commonly cited as fitting roughly 3–4 adults (or fewer adults with more space). 
Children (or kids + 1 adult supervising)Smaller tanks like ~6 ft can work well for kids because they’ll take up less “seating” space.If you want the kids to play more comfortably with room to sit together, moving to 8 ft is usually the upgrade. Whole family (adults + kids together)8 ft diameter is commonly recommended as a family-friendly size. One guide specifically describes it as a popular family size and notes it can accommodate up to ~4 adults or ~5 children depending on how you’re using floats/sitting.

FAQ

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